Refund policy
Confidence in Every Purchase, Crafted and Guaranteed with Care
Quality Assurance and Inspection Process
Quality control is extremely important to us. Every item is carefully reviewed before shipment to ensure it meets our standards for craftsmanship, accuracy, and presentation.
Each product undergoes a thorough inspection process, including verification of all engraving details against your order and a final quality check for material integrity, finish, and overall appearance. All items are packaged with extra care to help ensure safe transit from our facility to your door.
While issues are rare, we understand that mistakes or transit damage can occasionally occur. In those situations, we stand behind our work and will make it right as outlined below.
Personalized Items
All personalized and custom engraved products are final sale and are not eligible for return or exchange, except in cases where an item arrives damaged, defective, or contains an engraving error made by our team.
Customers are responsible for reviewing spelling, dates, names, and all personalization details before placing an order. Approved personalization details are engraved exactly as submitted.
Damaged, Defective, or Incorrectly Engraved Items
If your order arrives with an issue caused during production or transit, we are happy to assist.
- Items damaged during transit qualify for a replacement or refund
- Manufacturing defects that were missed during inspection qualify for a replacement and may require the item to be returned for evaluation
- Engraving errors made by our team qualify for a replacement or refund
To begin a claim, please contact us within 30 days of delivery and include clear photo confirmation of the issue along with a brief description. Photos may be submitted via email to help us review and resolve the matter efficiently.
Refunds and Replacements
Once an issue has been reviewed and confirmed to be our responsibility, you may choose one of the following resolutions:
- A replacement item, produced and shipped promptly
- A refund issued to the original payment method
Refund eligibility is determined after review and confirmation of the reported issue.
Refunds may take up to 14 business days after approval to appear on your account, depending on your payment provider.
Return Shipping
If a return is required due to verified damage, defect, or engraving error on our part, Lifetime Engraving will provide a prepaid return shipping label and instructions for returning the item for inspection.
Processing Timeframes
- Issue reporting window: 30 days from delivery
- Replacement production: prioritized once approved
- Refund processing: up to 14 business days
Contact Us
If you have questions about your order or this policy, our customer service team is here to help.
Email: cs@lifetimeengraving.com
Customer Service (Toll Free): (855) 390-2457
We stand behind every engraved piece and are committed to delivering quality, accuracy, and care from creation through delivery.
