Frequently Asked Questions
Your questions, answered with care — because every detail matters.
Can I customize the products offered by Lifetime Engraving?
Yes! Personalization is at the heart of what we do. From engraved text and dates to custom logos and detailed artwork, we specialize in creating pieces that are uniquely yours.
What types of products can I personalize?
We offer a wide selection of customizable items, including:
- Awards & Plaques
- Clocks & Desk Accessories
- Holiday Ornaments & Keepsakes
- Drinkware & Barware
- Picture Frames, Jewelry Boxes, and More
If it can be engraved, there’s a good chance we offer it.
How do I place a custom order?
It’s simple:
- Select the product you’d like to personalize.
- Enter your engraving details and upload artwork or logos if needed.
- Choose your available options such as fonts or finishes.
- Add the item to your cart and proceed to checkout.
For special requests or bulk orders, our team is happy to assist you — feel free to reach out before placing your order.
Can I see a preview of my customization before ordering?
Yes! Many of our products include a live preview feature so you can review your engraving before finalizing your purchase. This ensures your design appears exactly as you envisioned.
What is the turnaround time for custom orders?
Most orders are engraved and shipped within 3–5 business days. Complex designs or large quantities may take additional time.
We offer expedited shipping at checkout, and for urgent requests, feel free to contact us at cs@lifetimeengraving.com.
Can I return or exchange custom engraved items?
Since each item is personalized, returns and exchanges are generally not accepted unless the product arrives defective or an engraving error is made on our part.
If this occurs, simply contact us within 30 days of delivery, and we will promptly provide a replacement or refund.
How can I contact Lifetime Engraving if I have more questions?
We’d love to hear from you! You can reach our team through our Contact Page.
We’re here to help with anything from order questions to special engraving requests.
Still wondering about something? Our team is dedicated to making your Lifetime Engraving experience seamless, memorable, and personal.
